Our Commitment to Your Privacy

Solo Sojourn LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (solosojourn.org), mobile application, newsletter, and related services (collectively, the “Services”). We will never sell your personal information to third parties.

1. Information We Collect

Personal Information You Provide

When you register for our newsletter, apply for beta testing, submit partnership inquiries, or contact us, you may provide:

• Contact Information: Name, email address, phone number, mailing address
• Demographic Information: Age range, location (city/state), RV/camping experience level
• Account Information: Username, password (encrypted), profile preferences
• Community Content: Reviews, safety ratings, forum posts, photos you upload
• Beta Testing Data: App usage patterns, feature feedback, bug reports
• Survey Responses: Optional feedback about your needs and preferences

Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: IP address, browser type, operating system, device type (mobile/desktop)
• Usage Data: Pages viewed, time spent on pages, navigation patterns, referring websites
• Location Data: Approximate geographic location based on IP address (we do NOT track precise GPS location unless you explicitly enable it for safety features)
• Cookies: Session cookies for website functionality, analytics cookies (can be disabled in your browser)

Information from Third Parties

We do NOT purchase data from data brokers. The only third-party information we receive is:

• Authentication data if you sign in through Google or Facebook (name, email, profile photo only)
• Payment processing information from our payment processor (we do not store credit card numbers)

2. How We Use Your Information

We use your information to:

• Provide Services: Deliver newsletter content, app functionality, beta testing access, customer support
• Improve Services: Analyze usage patterns, fix bugs, develop new features based on your feedback
• Communicate: Send newsletters, beta testing updates, app notifications, responses to inquiries
• Safety & Community: Moderate community content, verify safety ratings, prevent abuse
• Research: Aggregate demographic data for academic research (always anonymized, IRB-approved when applicable)
• Legal Compliance: Comply with laws, respond to legal requests, protect our rights

We will NEVER: Sell your data to third parties, use your information for purposes beyond those listed here without your explicit consent, or share your personal information with advertisers.

3. Information Sharing & Disclosure

We share your information ONLY in these limited circumstances:

• Service Providers: Third-party vendors who help us operate our Services (email platform, hosting, analytics). They are contractually obligated to protect your data and cannot use it for their own purposes.
• Research Partners: Anonymized, aggregated data with academic institutions for research purposes (no personally identifiable information)
• With Your Consent: When you explicitly authorize us to share your information (e.g., connecting with other beta testers)
• Legal Requirements: If required by law, court order, or to protect rights/safety
• Business Transfer: If Solo Sojourn LLC is acquired or merged (you will be notified)

Public Content: Reviews, safety ratings, and forum posts you submit are public and visible to other users. Do not include sensitive personal information in public posts.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Encrypted password storage (we cannot see your password)
• Secure Firebase database with access controls
• Regular security audits and updates
• Limited employee access to personal data (need-to-know basis)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data (we’ll retain some data for legal compliance)
• Opt-Out: Unsubscribe from newsletters/emails at any time (one-click unsubscribe)
• Data Portability: Request your data in a machine-readable format
• Object: Object to processing of your data for certain purposes

To exercise these rights, email privacy@solosojourn.org. We will respond within 30 days.

6. Data Retention

We retain your personal information only as long as necessary to provide Services and fulfill the purposes described in this Privacy Policy. Account data is retained while your account is active. After account deletion, we retain anonymized data for research purposes and some records for legal compliance (e.g., financial transactions for 7 years). Newsletter subscriber data is deleted within 90 days of unsubscribing.

7. Children’s Privacy

Our Services are intended for individuals age 18 and older. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us at privacy@solosojourn.org and we will delete it immediately.

8. International Users

Solo Sojourn LLC is based in Florida, USA. By using our Services, you consent to the transfer of your information to the United States. If you are accessing our Services from outside the US, please be aware that US privacy laws may differ from those in your country.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. The “Last Updated” date at the top of this page indicates when the policy was last revised. Continued use of our Services after changes constitutes acceptance of the updated policy.

These Terms of Service (“Terms”) govern your access to and use of Solo Sojourn LLC’s website, mobile application, and services. By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By creating an account, subscribing to our newsletter, participating in beta testing, or otherwise using Solo Sojourn Services, you agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Solo Sojourn LLC.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate and current information

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. Acceptable Use Policy

You agree NOT to:

• Post false, misleading, or fraudulent safety ratings or reviews
• Harass, threaten, or abuse other users
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload viruses, malware, or malicious code
• Scrape, data mine, or harvest data without permission
• Impersonate others or misrepresent your affiliation
• Use Services for commercial purposes without authorization
• Interfere with the proper functioning of the Services

5. User-Generated Content

When you post reviews, safety ratings, forum content, or photos (“User Content”), you:

• Retain ownership of your content
• Grant Solo Sojourn a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content within our Services
• Represent that you have the right to post the content
• Accept that your public content may be viewed by other users

We reserve the right to remove User Content that violates these Terms or is otherwise objectionable.

6. Beta Testing Program

Beta testers acknowledge:

• The app is in development and may contain bugs or errors
• Features may change or be removed without notice
• We make no warranties about app performance or reliability during beta
• Feedback and bug reports become our property (but beta testers retain ownership of their personal stories)
• Beta access may be revoked at any time
• Lifetime free access is granted to active beta participants as a thank-you (defined as those who provide meaningful feedback during April-July 2026 beta period)

7. Intellectual Property

Solo Sojourn owns all rights to our website, app, logo, content, features, and functionality (excluding User Content). You may not copy, modify, distribute, sell, or create derivative works without our express written permission. “Solo Sojourn” and our logo are trademarks of Solo Sojourn LLC.

8. Disclaimers & Limitations of Liability

SERVICES ARE PROVIDED “AS IS”: We make no warranties about accuracy, reliability, or availability of our Services. Safety ratings and reviews reflect individual user experiences and may not apply to your situation.

NOT PROFESSIONAL ADVICE: Solo Sojourn does not provide professional legal, financial, medical, or safety advice. Consult appropriate professionals for such guidance.

THIRD-PARTY CONTENT: We are not responsible for content, safety, or practices of third-party websites, campgrounds, or workamping employers.

LIMITATION OF LIABILITY: To the maximum extent permitted by law, Solo Sojourn LLC and its founders shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services. Our total liability shall not exceed $100 or the amount you paid us in the past 12 months, whichever is greater.

9. Indemnification

You agree to indemnify and hold harmless Solo Sojourn LLC, its founders, employees, and partners from any claims, damages, losses, or expenses arising from: (a) your violation of these Terms, (b) your User Content, or (c) your use of our Services.

10. Termination

We may suspend or terminate your access to our Services at any time for violations of these Terms or for any other reason. You may terminate your account at any time by contacting us. Upon termination, your right to use the Services ceases immediately, but provisions regarding intellectual property, disclaimers, and limitations of liability survive termination.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes shall be resolved through:

• Informal Resolution: Contact us first to resolve the issue informally
• Mediation: If informal resolution fails, mediation in Gainesville, Florida
• Binding Arbitration: If mediation fails, binding arbitration in Gainesville, Florida under American Arbitration Association rules
• Small Claims Court: Either party may pursue claims in small claims court instead of arbitration

12. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes via email or prominent notice on our website at least 30 days before the changes take effect. Continued use of our Services after changes constitutes acceptance of the modified Terms.

13. Miscellaneous

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Solo Sojourn LLC
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms; we may assign them to a successor entity
• No Third-Party Beneficiaries: These Terms do not create rights for third parties

If you have questions about our Privacy Policy or Terms of Service, please contact us: